Refund and Returns Policy

Effective Date: August 30, 2026

At Kindly Vegan, we are committed to promoting a compassionate, conscious lifestyle. To minimize fabric waste and reduce our carbon footprint, we operate on a 100% Print-on-Demand (POD) model. This means that every single t-shirt, hoodie, sweatshirt, and phone case is custom-printed and manufactured specifically for you the moment you place your order.

Because we do not maintain a physical warehouse or store pre-printed physical inventory, our refund and return policies differ slightly from traditional retail stores. Please read our guidelines below before completing your purchase.

1. Our “No Returns” Policy (Sizing & Buyer’s Remorse)

Because every product is custom-made to order, we do not accept returns or exchanges for buyer’s remorse or incorrect size selection.

  • Sizing Concerns: We highly encourage you to review the detailed size charts provided on each product page before finalizing your purchase. Comparing these measurements to a well-fitting item you already own is the best way to ensure a great fit.
  • Color & Fabric Choices: To ensure our bold graphic designs pop beautifully, our apparel line is strictly restricted to premium black and white fabrics. Please ensure you have selected your preferred fabric color and design option before checking out.

2. Damaged, Defective, or Misprinted Items

While we strive for absolute accuracy, mistakes can occasionally happen during the printing or transit process. If your order arrives damaged, defective, or contains a manufacturing error, we will gladly resolve this for you at no additional cost.

We will arrange for a **free replacement** or issue a **full refund** if:

  • The print is noticeably misaligned, faded, or blurry.
  • The garment has structural defects (such as tears, unraveled stitching, or holes).
  • The incorrect item, size, or design was shipped to you.
  • The phone case arrives cracked or does not match the device model selected in your order.

3. How to Submit a Claim

To report an issue with your delivery, please follow these steps within 30 days of receiving your package:

  1. Send an email to our support desk at admin@kindlyvegan.com.
  2. Include your Order Number in the subject line.
  3. Provide a brief description of the issue.
  4. Attach clear, high-resolution photos showing the damage, print defect, or the incorrect item/size tag.

Once our customer care team reviews and verifies the photos of the defect, we will immediately submit a replacement order to our fulfillment system or issue a refund. You do not need to ship the defective item back to us.

4. Packages Lost in Transit

All of our shipments include tracking links mapped directly through our shipping nodes in Dallas, Texas, and Charlotte, North Carolina. If your tracking details show that your package has stalled or has not been delivered by the estimated delivery window, please let us know.

  • Claims Window: All claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.
  • Incorrect Address: Please double-check your shipping address during checkout. If a package is returned to the fulfillment node or lost due to an incorrect or incomplete address provided by the customer, you will be responsible for the reshipment fees once the address is corrected.

5. Refund Processing Times

If a refund is approved by our team, it will be processed automatically back to your original method of payment.

  • Credit Card / Debit Card: Please allow 5 to 10 business days for the refunded amount to appear on your bank statement, depending on your financial institution’s processing times.
  • Other Payment Gateways: Digital wallet refunds typically appear within 24 to 48 hours of approval.

6. Giving Back & Donations

As part of our commitment to animal welfare, Kindly Vegan automatically donates $1 to the International Fund for Animal Welfare (IFAW) for every single product sold.

If you receive a refund for a damaged or defective item, we do not retract our $1 donation. Your purchase will still support IFAW’s global rescue, habitat protection, and anti-poaching operations. If we issue a replacement item instead of a refund, the donation remains locked to the original purchase transaction.

7. Questions & Support

If you have any questions regarding your order status, sizing, or our print-on-demand fulfillment model, please reach out to our team. We are here to help ensure you have a positive experience advocating for animals with us.

Kindly Vegan Customer Care
Email: admin@kindlyvegan.com
Fulfillment Operations: Dallas, TX & Charlotte, NC